[Miscellaneous: Primary Logo] |
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The First Respone is due on [Ticket: SLA First Response Due Date/Time] |
SLA: [Ticket: Service Level Agreement] |
Ticket Details | |||||||
Ticket Title: [Ticket: Title] | Ticket Number: [Ticket: Number (with link)] |
Due Date: [Ticket: Due Date/Time] | Estimated Hours: [Ticket: Estimated Hours] |
Resource: [Ticket: Primary Resource] ([Ticket: Primary Resource Role]) | Queue: [Ticket: Queue] |
Work Type: [Ticket: Work Type] | |
Ticket Description: [Ticket: Description] |
Configuration Item | ||
Name: [Ticket: Configuration Item] |
Serial Number: [Ticket: Configuration Item Serial Number] |
Reference Number: [Ticket: Configuration Item Reference Number] |
Account Details | |||
Company: [Account: Classification Icon][Account: Name (with link)] | Account Manager: [Account: Account Manager] |
Contact: [Ticket: Contact] | Contract: [Ticket: Contract] |
This notification was generated by Datto's Autotask PSA |